Kilimanjaro Frequently Asked Question (FAQs)
When planning your Kilimanjaro trek, sometimes it can be a challenge to decide the route to take, the details of arrival/departure, where to stay before/after the trek and how much time you should dedicate for the tour.
We do our best to simplify the work of our customers by having the best customer support in the industry (replying to all your questions in just a few hours or even minutes) and providing clear price structures and our recommendations for itineraries based on your preferences.
However, over the years and after thousands of tours organised, we have gathered a list of the questions that our customers ask us the most, and answer them in this page. With all these questions here, it will be easier for you to make a decision and even clarify your questions with us.
It is normal to still have doubts as there are always new questions or specific situations we cannot address here.
As such, please feel free to contact us through our contact page and we'll help you design the itinerary of a lifetime and assist you in any question you might have.
Climbing Kilimanjaro Frequenntly Asked Question (FAQs)
This is a difficult question and a personal one. We usually recommend the Machame or Rongai or Lemosho routes which are the ones that offer less crowds and more beautiful scenery. It is very manageable even for those with little experience, provided an honest effort is put forth in training. Another extremely rewarding option, with some of the best scenery (though sometimes a bit crowded) is the Machame route. As for the Marangu route, it is the quickest route and the one where you sleep in huts instead of campsites. It is very commonly called 'coca-cola route' because it is the easiest one but acclimatization needs to be done carefully and, if possible you should climb it in 6 days (instead of 5) and sleep one night or two in Arusha or Moshi before the trek. Finally, Umbwe route is a spectacular and fantastic route as well, but only recommended for more experienced climbers.
They start and finish in Arusha or Moshi, depending on your preferences.
Yes, transfers to/from airport are included. But accommodation in Arusha or Moshi, will send you list of accommodation and will recommend some options mfor you based on your budget range/preferences.
We have a specific menu in this web page (i.e. Recommended equipments list) for the recommendations which you can access.
Our treks usually finish around 3-4 pm in Arusha or Moshi. If the flight is in the evening, it is ok.
We do not keep close statistics of these records and it is extremely rare to have a group not reaching the summit. The rate would vary between 95% and 99% depending on the routes, with the highest success level being Machame or Lemosho and Rongai routes and the lowest being Marangu.
Food can be customized to your requests.
Three meals a day are provided.
We provide a variety of foods to permit varied meals with full breakfasts suchas eggs, sausage, toast or pancakes, hot cereal, fruit and juice, tea or coffee. Lunches are sometimes packed and sometimes hot, so will vary.
Dinners will have meat dishes of beef, chicken or fish, fresh vegetable dishes, pasta,rice, potatoes, homemade soups, fresh fruits, desserts, juice, tea, coffee. Our cook will be responsible for arranging this, so will ask him your preference/choice and choose from there.
If you have any food allergies, please let me know in advance.
Safety is the most important consideration in a trek like this and we do everything to make sure that safety is the priority and the trekkers are always looked after by the guides to find any sign of danger. We always take Oxygen Cylinders throughout your hike, in terms of emergency cases.
The emergency training that guides take is WFR (Wildness First Responder) and all our main Guides are highly trained to deal with altitude related complications or symptoms. We are membership with the flying doctors of East Africa, so the prices of the trek does include aero medical evacuation in case of any serious complication. Though we do recommend all our clients to have their own travel insurance as well as proper medical check-up before travel.
* All the climbing fees. (entry fees, camp/hut fees, rescue fees).
* Guide, assistant guides, cook and porters salaries.
* Certified, experienced, English-speaking guides for all routes.
* Porters to carry luggage from one camp/hut to the next other.
* 3 meals per day
* 3 L bottled water are provided for the first day only and the balance is taken from the mountain and purified. You can bring purification tablets, a filter system or, the cook can boil water for you in the evenings.
* Aero medical evacuation in case of altitude sickness.
* First Aid kits.
* Transport to/from hotel to the Gate (start/finish).
* All camping equipment, foam sleeping pads, pillows and sleeping bags with cotton liners for kilimanjaro temperatures, as well as cooking equipment, tables, chairs and eating utensils.
* Tips for guides and porters.
* Domestic/International airfares and departures taxes.
* Accommodation in Arusha before and after the climb
* Passport/border pass, travel/baggage insurance, laundry, beverages etc.
* Personal communications charges for telephone calls, faxes, email, etc.
We cannot legally provide medical advise as we are not a health institution, but most travellers take vaccine for Yellow Fever and take prophylaxis pills for Malaria. Some travellers do not take the prophylaxis pills and instead protect themselves by covering their body at night, using mosquito repellant and/or mosquito nets. If you plan to go to Zanzibar, or if you come from an Endemic yellow fever country (or do a stop-over there) we recommend taking the yellow fever vaccine as it may be requested upon arrival at the airport.
Once we have designed your itinerary (only Kilimanjaro trek or also including transfers, flights, hotels in the city, etc.) we will send you an invoice and contract. We require a down payment which can be paid via bank wire transfer (which also accepts credit cards). The remaining payment can be paid using the same method or if you prefer, can be bring once you arrive in Tanzania in cash.
We recommend getting the visa upon arrival as it is a very straightforward process and just takes a few minutes. We recommend bringing a pen and the money for the visas in cash to make the process faster. The price is $50 USD for all nationalities except citizens from the USA who have to pay $100 USD per person.
All nationalities can get a visa upon arrival except citizens of the following countries: Abkhazia (Republic inside Georgia), Eriterea Republic, Mauritania Republic, Sri Lanka Republic, Turkmanistan, Afghanistan Republic, Ethiopia, Morocco, Somalia, Uzbekistan, Bangladesh Republic, Kazakhstan Republic, Niger Republic, Somali Land, Wakimbizi (REFUGEES), Chad Repubic, Kyrgyzsten Republic, Palestine State, Stateless People, Djibout Republic, Lebanon Republic, Senegal Republic, Equatorial Guinea, Mali Republic, Sierra Leone Republic and Tajikstan.
Yes, it does not matter if you do a trek or budget safari or upgrade to a higher level of accommodation, we are able to accommodate any specific request (vegetarian, halal, gluten-fee, specific allergies, etc.).
These are very common requests, can arrange and take care for you.